Your peace of mind: our return policy
At HALLY FLOORS, we want you to be completely satisfied with your flooring solutions. Our return policy is designed to be fair, simple, and clear, ensuring your peace of mind when shopping with us. We believe in transparency and want you to understand your options should you need to return a product. You can return unused, in-stock products within a set time frame. Please note that special orders or custom items cannot be returned.
Common questions about returns
We understand that sometimes a product might not be exactly what you expected. Below, you'll find answers to the most common questions about returning items purchased from HALLY FLOORS, helping you navigate the process with ease.
What is your return window and what are the conditions?
Customers can return unused, in-stock products within 14 days of purchase. Items must be in their original condition and packaging. Special orders or custom products, including but not limited to, hardwood, laminate, vinyl, and carpet cut to size, cannot be returned. Please ensure that the product is in a resalable condition before initiating a return.
When can customers expect their money back, or how do exchanges work?
Once your return has been received and inspected, we will process your refund. You can expect to receive your refund within 7-10 business days. Refunds will be issued to the original method of payment. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product. This ensures a smooth and efficient process for both parties.
Additional return information
Please ensure all returned items are accompanied by the original receipt or proof of purchase. For any further questions or assistance regarding our return policy, please do not hesitate to contact our customer support team via email. You can also visit our physical store located at our store in Manchester, United Kingdom.